2026 Schedule

Delve into the core principles and practices that define exceptional hospitality. Renowned hospitality luminary Robert LeBlanc will share how organizations and individuals can integrate exceptional hospitality culture into every aspect of their operations, from guest interactions to team dynamics. Attendees will gain insights into the emotional and psychological elements that drive memorable experiences, emphasizing empathy, attentiveness, and personalized service. Robert will detail how his company instilled a culture that prioritizes genuine connection, inclusivity, and excellence. Whether you're an Owner, Principal, Director or Manager, this session offers actionable strategies to elevate service standards and create lasting impressions.